Security

This page outlines the security policies and controls implemented by Accend to safeguard customer data as we provide guided workflow software for Know Your Business (KYB) reviews in the fintech industry. We understand the sensitive nature of the customer due diligence process and are committed to ensuring the privacy and security of our customers' data.

Background

Accend's software converts fintech companies' existing Standard Operating Procedures for KYB reviews into interactive, guided digital workflows. These workflows automate parts of the manual review process through the use of conditional logic, document collection forms, and automated report generation. This improves efficiency and consistency for compliance teams.

While automating workflows provides major efficiency gains, it also requires strict security measures to protect the sensitive personal and financial data processed. Our security program is designed to enable secure automation while preventing unauthorized data access.

Security Controls

Access Controls

  • Role-based access control limits access to customer data
  • Multi-factor authentication or enterprise SSO required for all user logins

Encryption

  • Data in transit protected by 256-bit TLS encryption
  • Data at rest encrypted using 256-bit AES

Data Handling

  • Usage logging and monitoring to detect anomalies
  • Data minimization limits collection to required info
  • Contracts prohibit unauthorized data usage

Infrastructure Security

  • Monthly vulnerability scans on all systems
  • Application security testing every release cycle through CI/CD
  • Hosted in SSAE-18 & SOC 2 certified data center

Compliance

  • SOC 2 Type II
  • Scheduled internal and external audits

Customer Controls

  • Customers retain ownership and control of data
  • Self-service data retrieval and deletion
  • Option to set data retention periods

Conclusion

Maintaining customer trust through rigorous security is a prerequisite for everything we do. Please contact us to learn more about our security policies or to request additional technical details on our security architecture at support@withaccend.com

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How Decentro transformed its KYB process with Accend’s industry-leading AI

"Accend’s industry-leading SaaS for business evaluation and industry risk verification has helped automate our merchant onboarding process. Their innovative product has significantly enhanced efficiency, greatly improving the onboarding experience for our payment aggregation/collection customers. Accend’s team is also very responsive and quick with iterations, which is a huge plus"

Rohit Taneja

Co-Founder & CEO @ Decentro

Leveling up TransFi’s global onboarding process with seamless business nature and industry risk verification

“Accend has allowed my team to approve onboarding applications much faster without going through tedious online searches. We serve customers globally, and it was previously a major challenge to navigate websites across various languages and jurisdictions. Thanks to Accend AI, our compliance team is not only more efficient but also noticeably more satisfied. We are also very happy with Accend's dedicated support and services.”c

Raj Kamal

Founder, CEO

How Pleo frees its operation team from repetitive manual research with Accend’s industry risk product

"We are thrilled to collaborate with Accend on this pioneering initiative to develop our AI-enabled KYC system. As Pleo continues to grow rapidly, our goal is to onboard more customers without adding operations headcount. With Accend's automated business nature and industry risk verification, we aim to free our analysts from repetitive manual research, enabling them to focus on quality assurance. We look forward to exploring many more innovative features together, further elevating our onboarding capabilities."

Dan Jacobson

Sr. Director, Head of Business Operations @ Pleo

Driving team efficiency, reducing over 80% of manual effort, and enhancing customer experience with Slope

"With Accend, we were able to not only find significant time savings with over 80% reduction in manual effort required, but also provide a superior experience to our customers."

Nick Heins

Head of Capital Markets @ Slope